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Professional Services

Overview

Suitable solutions are the most important thing for any kind of systems and processes to function smoothly within any IT infrastructure. In the 2 decades of servicing customers for application development, has got us to develop programs than just systems. CSM believes that until a solution follows a cognitive path of operation with proper and efficient resources utilized at every relevant juncture, it is impossible to derive the desired RoI. Thus the importance of ancillary services around our systems.

How we work

We bring functional expertise and a complete end to-end solution, together. Our approach is to focus on the client’s strategic needs and long-term goals, so we equip the business with reliable and agile technology to achieve long-term sustainable outcomes. Agile AS-IS studies help understand not the digital requirement of a customer but also the other associated pain points. Our domain experts-meet-IT techies’ strategy, categories these bottlenecks into type of services where we extend our support for the complete digital experience. This helps organizations from the inception of an idea to development and implementation.

Areas of Work

Clients need professional services to possess deep industry knowledge, be global in delivery capability, and possess broad functional expertise, and that’s what CSM equips them with. From Project management, IT project consulting to Resource augmentation, CSM provides strategic solutions for all.

Our Project consulting services focus on our clients’ most critical issues and opportunities: strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics and sustainability across industries and geographies that we work. We provide a whole range of expert solutions starting from designing IT strategy and roadmap, preparing detail project report (DPR), to providing efficient infrastructure sizing, performance improvement (KPI & BSC) and change management.

On the basis of requirement by the customer or the need of the project execution, CSM implements Project Management Units (PMU) that works in the areas of Change management and Capacity building, Quality Control, on-ground Support, Version control and Patch management, to name a few. The PMU also creates and addresses Grievance Cells in case of Public Services.

Provisioning of resources on ground and the last mile is essential for the journey of data in our systems, without which the digital asset may not be able to work on the RoI. CSM augments the customers’ IT implementation is equipped with highly skilled and trained resources who manage the system implementation and the subsequent operations.

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