Ease of Living has been a vital metric of good governance for most urban centres across the globe. A key component of this index is the ease & convenience with citizens are able to avail government services. Against the backdrop of changing demographic & massive digital penetration among citizens, the expectations from public and private sector around service agility and user experience is almost alike. Thus, a unified, structured and digitally-enabled platform offering public and civic services seamlessly forms an important facet of any government’s digital transformation strategy.
Embodying the digital philosophy of “Aggregate – Converge – Ease” (ACE), CSM offers a one of a kind unified citizen portal for city administrations.
The web-based solution provides agency-wise listing of various citizen services. The robust rules engine facilitates the end-user i.e. citizen to easily apply, track, monitor and avail the eservices with minimal inputs. Key features of the solution includes:
The accessibility and usability of the solution is further augmented and bolstered by mobile apps (available on both android and iOS), AI-based Chatbot – Bhuvi, readily available feedback and support modules.