Every decision taken within a Government office is supposed to be documented and intimated forward through a letter signed by the concerned authority. These letters may contain Government Instructions, Notifications or Orders which get translated into action once the destination office receives them. Once filed, such letters also move through a formal chain of authority for approval. Any remarks or observations are documented in a note sheet that guides the next course of action on the file. Even today, the process of letter receipt & dispatch and any inter or intra departmental communication for taking action on a file is mostly manual. This deters swift decision making and transparency in governance.
Major components of File Tracking & Management System include:
The solution has been implemented in various Departments of Government of Odisha and Himachal Pradesh and allied line ofﬁces. Named as e-Despatch in Odisha, this system has managed 16 million letters (daily run rate of 70,000 letters) across 706 offices ithus benefitting 33.3 million citizens across the state. Apart from soaring efficiency in your department by bringing in greater transparency and accountability, CSM suite of services ensures that citizens also wouldn't have to move from pillar to post in government offices anymore.
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