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ICT is vital for the economic growth and development of our cities. e-Governance is the application of information and communication technology (ICT) and the primary role of e-governance is to simplify the process of governance, by making it more transparent and accountable. CSM makes ICT work for its systems to provide complete solutions to city-centric needs – from service providing to infrastructure development and much more.

Around the world, about 3.5 billion people are living in cities, but their areal extension covers only 2% of the Earth's land surface. This indicates that a large number of people live in a small area, resulting in a challenge to manage the safety and facilitation of the needs of the people.

Continuous improvement in transportation, energy distribution, construction, technology development, provision of facilities and utilities has helped but also the negative impacts have risen like traffic congestion, poor services of facilities, high cost of housing, etc.


e-LMS led e-governance systems for maintenance of land records

Advancement in IT-driven solutions in the form of Smart City solutions has been a harbinger of comfortable and safe living for citizens worldwide. CSM has the unparalleled experience in being an integral part of the development of such smart applications under e-Governance that upholds citizen services, land application, and allotment solutions, greenfield and brownfield projects in infrastructure development, to name a few.

Smart cities are well planned with innovations and knowledge that develop extraordinary capabilities. They work all the time, i.e. 24 h and 7 days a week. Such a facility makes city citizens live and enjoy a satisfactory way of life with easy public services, comfortable mobility, conserving energy, a clean environment and better utilization of natural resources. CSM provides need-based solutions catering to all these facilities via Single window platforms and/or integrated portals. These portals are important sources for decision-making for further enhancements.

Few solutions that have a big impact on the shaping of smart cities are - Birth and death registration and health programs (under basic citizen services), property tax and licenses (revenue-earning services), water supply and other utilities and building plan approval (development services), procurement and monitoring of projects (efficiency improvement services), accounting and professional management system (back-office improvements), and citizen grievance redressal (monitoring).


  • Focus on identified citizen services that would be monitored with clearly laid down service levels and outcomes to be achieved.
  • Improve efficiency and effectiveness in the interaction between local government and its citizens and other stakeholders.
  • Improve the quality of internal local government operations and management information systems to support and stimulate good governance.
  • Bring out transparency and accountability in urban local body operations.
  • Help improve the delivery of services to citizens.


e-Governance solutions at CSM are based on Agile methodology and cater to the need-based requirement of the issue at hand. We work on IT consulting, specific application development, end-to-end solutions and project management for solutions ranging from citizen services to city development and management.

CSM looks into e-LMS from the totality of a workflow wherein the stakeholders could be the public and the government machinery. Land Management System has a wide scope ranging from the application process for land for infrastructural development, its approval and authentication by the government, to the actual allotment and ownership transfer.

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Single Window Portals play a role of a One Stop Solution. It helps facilitate online application submission, payments, tracking of status, approvals and final issuance of the certificate. CSM has an expertise of developing single window portals for various State Govt. and Ethiopia to provide “Ease of Doing Business’ to investors.

For bigger organizations managing daily activities of huge infra projects manually is a very tough and tedious task . So most of these organizations realized the need of an e-project monitoring tool that can help to automate the processes as well as monitor the different projects simultaneously. CSM with its expertise of web development designed and develop “Web based Project monitoring tool & MIS System” which is fully service oriented with MVC architecture so as to get integrated with any other application.

Getting approval for a building plan from the concerned department had been a time consuming process, which also involved a lot of manual effort. To reduce the effort and time consumed for the process, Building Plan Approval system developed by CSM facilitates easy online submission of application, verification and approval of building plans and obtaining the approval online. As an online system, the BPAS can be accessed by any time anywhere.

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To ensure high performance and to automate the process of town planning, there was a need to help applicants apply for planning permission in planning Areas/ through an online portal and allow officials to grant those applications in a few clicks. The Town and Country Planning Department portal provides a facility to apply online applications for permission to plan and construct. The applicants can register and apply online to get permission of Planning along with a reference number to know its status.

PAMS helps the citizens to avail pre- allotment activities like view the advertisements, download brochure, apply for properties, online payment of EMD etc. Allotment activities like scrutiny of applications, lottery, provisional allotment, online payment etc. can also be done by the applicants online through this service. Post allotment activities like due generate, NOC, deed generate, tripartite agreement, mutation and conversion upload are also can be done through PAMS.

Grievance Redressal System is an integral part of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient grievance redress mechanism. A citizen-centric approach towards service delivery is an essential part for any effective governing body to get the best out of investments in the e-governance field. Maximizing this concept, MCMP is a complete package in itself. It combines a smart responsive mobile app, an informative action oriented website and an efficient call center.

Tax Collection Monitoring has always been a grey area. The entire process of payment of tax was done manually. It became more and more difficult with time to track the taxes paid as no proper records were maintained. This led to the need of an online system wherein the citizens could pay taxes conveniently and also digitized records could be easily generated. Thus, CSM with its e-Gov expertise created a portal which not only made the entire process online but also transparent leading to more revenue collection.

Performance management, monitoring and evaluation are critical elements utilized by the city to improve organizational and individual performance and to enhance service delivery. During the course of years, CSM has developed many e-Governance Solutions having interactive Dashboards for various government agencies and different organizations. These systems facilitate integration between strategic planning and performance management by linking the solutions/services to indicators and targets that can be used to measure performance – like Social, Service, Environmental and Economic performance.

Proper management of waste is essential for building sustainable and livable cities. Solving civic issues is like fixing the nuts and bolts of our democracy. CSM solved this biggest problem for Bhubaneswar Municipality by developing a unique solution for solid waste management called -My City My Pride. This provides the Government/Agencies and Citizens/Denizens to work in-tandem towards easy and hassle-free means of registering their complaints. As well as ensure quick redressal so as to enable real time tracking of the complaints.

Odisha Industrial Infrastructure Development Corporation (IDCO) has implemented the Automated Post Allotment Application (APAA) for smooth management of existing MSME business units associated with it. This portal has been developed to facilitate online registrations, applications for any post allotment matters, online payments, application tracking and processing activities. This also reduces the steps involved in the application process. It also enables the units to download the sanctioned letters, removing all physical interfaces between them and IDCO.

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