Building the city of the future has been a challenge for most urban town planners and governments. How does the city of the future define itself without making the same mistakes as the old? Today, with the rapid urbanisation being witnessed across the world, building cities that achieve its objective of balancing citizen friendliness and environmental sustainability is a question that many city governments are grappling with.

The United Nations predicts a doubling of urban population by the year 2050. Today, 10% of the world’s population lives in the top 30 cities. And cities consume 60% of the world’s energy production. This disproportionate consumption of both physical and social resources will soon become unsustainable.

One of the ways that the world is trying to solve the issue is through the concept of a “Smart City”. A city where there is harmony between quality of life and consumption of resources, a balance between the past and the future. And leading this drive are the two largest economies of the world, China and India. There are currently close to 300 Smart City pilots being undertaken in just these two countries. This is more relevant for emerging economies in Africa and South East Asia, which are witnessing large migration of population from rural to urban areas in search of employment and better opportunities.

Managing these cities of the future requires an entirely different approach to how a city is governed. The city, its citizens, administrators and heritage, all need to be bound by a common goal and shared objectives. A Smart City uses ICT to build engagement with citizens, provide easy to access city services and enhance urban systems. It should enhance and optimise quality of life for its citizens through technology that provides a secure way of managing data, optimising transportation and making the city secure and safe. This is done by building systems that leverage the concept of IoT through various devices like sensors, communication infrastructure, gateways and servers.


CSM has been at the forefront of building technology interfaces across multiple smart cities. Our Smart City suite of products and services can help the cities of the future to build a robust infrastructure that makes citizen services easier to access and allows various departments to have access to information, monitor performance and manage grievances, all in a single platform.

The Smart City suite is built as a service layer for various e-Governance and citizen services, water, waste and energy management solutions, urban mobility and other citizen centric services. All of these services dovetail into a Unified City Portal that provides a single window for both the administrators and the citizens. Depending on the stage of the development plan, whether it’s a greenfield project or a maturing Smart City, our products and services can be customised to build a perfect fit.


CSM's Smart City Suite offer solutions for the facilitation of government and citizens' synergy.

The system helps in streamlining and automating business licensing processes while assisting business to setup quickly by reducing paperwork, and minimizing phone-based citizen inquiries. The platform not only increases process efficiency but also brings in transparency and accountability facilitating Ease of Doing Business (EoDB) for smart cities.

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Through this system the government can easily levy property tax by encouraging accountability and transparency of the ULBs to their citizens. The significant task of levying tax is smoothly tracked and monitored, serviced and managed well in an integrated manner.

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The end-to-end solutions is a great relief for the applicant to register their marriage online from the comfort of their home without any hitches. This solution is a part of registration and management of citizen-centric services which also reduces the burden on the marriage registrar’s office dealing with consumer enquiries.

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The digital platform provides a smoother integration and delivery of citizen-centric functions spanning across mobility, common payment systems, utilities and services. This not only helps in maintaining transparency and making it easier for people to book the public utilities but also ensures that the city’s resources are put to optimal use.

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A single window that facilitates expeditious building plan & permission approval by bringing in procedural efficiency & ease, starting from submission of plan, scrutiny, verification, approval to certification for occupancy. All the processes are automated with a unique mix of technology to encourage infrastructural expansion for smart cities.

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